President's Week has turned out to be a pleasant surprise, business-wise. Who knew so many people celebrated our founding fathers with a romp on the mountain? Not I. I didn't even know that Washington snowboarded. And, given the overall warm and non-snowy winter we've had, this is a welcome surprise. And yet, I can't wait for them to all to just go home.
I really don't want to complain. Really. Because I like it when the bills get paid. But yesterday just totally sucked and SOMEONE's going to hear about it.
I know my skin has thinned since moving here. I used to endure daily abuse with barely a twitch. But it really messes with me now, because this place is my home, my only. If you tell me it sucks, then you're telling me that I suck, and I just simply hate to suck.
Yesterday this guy walks in at 8 am just seething, shuddering with rage. His hands were actually shaking. I had barely wiped the sleep from my eyes and was about to really get it. I'll give him credit that he waited for the lobby to clear before he unleashed the fury. He claimed that there wasn't sufficient toilet paper the evening before, despite the fact there was a spare roll in the medicine cabinet (the only storage device in the bathroom) where, through his lying teeth, he said he'd looked.
Then he claimed that they weren't able to get ready for dinner the night before because there was only enough hot water for two minutes of showering. TWO MINUTES? Hmmm. Interesting. It would take a fire hose to empty that tank in two minutes, but ok. (Later we ran the hot water for over twenty minutes and still hadn't emptied the tank.) In the end he suggested that he pay half, and I was happy to do it to get rid of him, partly because I knew that the credit card number they'd used to make the reservation was crap. And his wife had tried to get money off when they made the reservation by saying there was a deal with the ski mountain that we confirmed was a bunk claim. So, it's pretty clear that there was nothing actually wrong, and they were just asshole sheisters.
It's not the lost $70 that pisses me off. It's all the damage that such negativity causes, in them, in us, in our regard for this business, hopefully in some kind of cosmic karma at their expense. Even if their claims were true, their reaction was unecessary. You'd have to cause me or my family intentional harm or insult to get that kind of reaction. Honestly, what is wrong with people? Did their parents teach them in the ways of assholery and they miraculously found eachother, or did they sit 'round the table and make a family decision to piss off as many people as possible on a daily basis?
Then some other people who said they'd have a very late arrival showed up at 4:15, and their cottage wasn't ready. They were nice people, and I hate to look unprofessional, so that sucked as well. And while usually I get a break midweek, I've had people here every day since last Thursday. So, I'm heading into another weekend, and am already worn thin, which isn't good for my patience with the neverending barrage of requests I get. AND, the Cap'n left again, this time for a month probably. The good news is that it may be the last month of this insanely long separation, so maybe I only have to keep it together for another little spell. We'll see.
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